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This means you can start participating in **sampling opportunities and challenges** to earn stars and redeem for rewards.\n\n**Multiple brands are included**, so the opportunities available may vary across brands like CeraVe, Essie, Garnier, K\u00e9rastase, L'Or\u00e9al Paris, Maybelline, and Urban Decay. You may opt into up to two sampling opportunities per month. You can browse the **Sampling** and **Challenges** sections to see what\u2019s currently available to you.\n\n## \ud83d\udd39 Step 1: Complete Your Profile\n\nBefore participating, make sure your profile is up to date:\n\n- \u2705 **Log in** to the L'Or\u00e9alistar platform at [the L'Or\u00e9alistar platform](/).\n- \u2705 **Navigate to Your Profile (on the top right of the app).**\n- \u2705 **Connect Your Social Accounts** (Instagram Creator or Business account linked to Facebook and/or TikTok) \u2013 Required for content tracking and eligibility. Otherwise, we won't be able to track your content for challenges.\n- \u2705 **Update Your Shipping Address** \u2013 If sampling products are available, they\u2019ll be shipped to this address at no cost to you (no payment required for products or shipping).\n\n**Reminder:** Make sure your social accounts are properly connected and remain public with at least 1,000 followers avoid any issues with content submissions and maintain eligibility!\n\n## \ud83d\udd39 Step 2: Explore Available Sampling and Challenges\n\nNow that your profile is set up, let\u2019s go over the different types of opportunities:\n\n- \ud83d\udd38 **Sampling** \u2013 Opportunities to apply for products. Click on the heart icon in the middle of the bottom navigation to **request** full-size products for sampling. Request products, and if still available, you will be notified, and the product will be shipped to you.\u00a0\n- \ud83d\udd38 **Challenges** \u2013 Found in the Challenges section.\n  - \ud83d\udd39 **Non-content challenges**: Everyone is invited to participate in these, such as joining community chats, completing surveys, and more.\n  - \ud83d\udd39 **Content challenges**: These are linked to the product you claim from a sampling opportunity. If sampling products are available, you'll be invited to 3 content-based challenges. To complete them, post on the specified platform (TikTok, IG, or YouTube) and follow the requirements. If your content is accepted, you'll earn stars (the number can vary per challenge).\n\n**\ud83d\udccc Additional Opportunities:**\\\nYou may also explore **Events** for expert classes, tutorials, and networking opportunities, which can be virtual or physical and filtered by brand. **Community chats** will be open at specific times, so they won't be active all the time\u2014these timings may change on a week-by-week basis, and members will be informed via notifications or email.\n\n## \ud83d\udd39 Step 3: Join Your First Sampling Opportunity or Challenge \ud83d\ude80\n\nTo get started:\n\n1.  Browse available opportunities in the **Sampling** ( middle \u201cheart\u201d tab in bottom navigation) or **Challenges** section.\n2.  Read the details carefully\u2014some have specific requirements, including content guidelines and disclosure requirements!\n3.  Click **Request to receive products** for sampling, or **Join** for challenges and follow the instructions.\n\n**For Sampling:** Submit your application; if accepted, you'll be notified, receive the product shipment, and may be invited to related content challenges.\\\n**For Challenges:** For content challenges, create and post content based on the brief, submit it for review within 1 hour of posting. Ensure your content complies with the [Social Media Content Policy](/brand-guidelines) and any requirements found in a challenge.\n\n## \ud83d\udd39 Step 4: Complete Content Challenges, Track Your Progress & Earn Stars\n\nIf you have claimed a product from a sampling campaign, you will be invited to 3 content challenges. For each challenge, create and submit your content following the provided guidelines. After submitting your application or content:\n\n- \u2714 **Check your submission status** (Pending, Approved, or Rejected).\n- \u2714 If approved, you'll receive your **stars**. Stars can be redeemed for products, swag, classes, or surprise PR boxes in the **Rewards** section.\n- \u2714 Keep an eye out for new opportunities\u2014opportunities update regularly! **Stars expire after a rolling 12-month period (i.e., 12 months from the date of award).**\n\n## \ud83d\udd39 Step 5: Stay Engaged & Have Fun!\n\n- \ud83c\udf1f **Join more sampling opportunities and challenges** to maximize your stars and progress through tiers for exciting benefits.\n- \ud83c\udf1f **Engage with the community** in the **Community** section, including chats that open at specific times (members will be informed weekly via notifications or email).\n- \ud83c\udf1f **Reach out to support** at <members@pro-skin-us.lorealistar.com> if you have any questions along the way. For terms, visit [Program Terms](/policy/terms-of-service), and for privacy policy, see [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n\n**We\u2019re excited to have you as part of the L'Or\u00e9alistar community\u2014happy creating! \ud83c\udfa8\ud83d\udcf8**\n"}, {"path": "understanding-sampling-challenges", "type": "public", "title": "Understanding Sampling & Challenges", "content": "\ud83d\ude80 Understanding Sampling & Challenges\n\nBrands offer different types of activities to help creators engage, create content, and earn stars. These activities include **Sampling and Challenges**. Each one works differently, so let\u2019s break them down.\n\n**Note:** Opportunities may vary across brands like CeraVe, Essie, Garnier, K\u00e9rastase, L'Or\u00e9al Paris, Maybelline, and Urban Decay. To see what\u2019s available to you, check the **Sampling** and **Challenges** sections.\n\n## \ud83c\udf81 What Is Sampling?\n\nCreators request to particpitate in Sampling Opportunities where they request free products and, if accepted, share feedback or content about them. You must request to receive, and each L\u2019Orealistar is eligible to participate in **two new sampling opportunities every month**\n\n### How Sampling Works:\n\n- \ud83d\udcc5 **Check available sampling** \u2013 Browse the platform for open opportunities. These are found on the middle \u201cheart\u201d tab of bottom navigation.\n- \ud83d\udecd\ufe0f **Request to participate** \u2013 Request product; if available, you'll be notified.\n- \ud83d\udce6 **Receive your product** \u2013 It will be shipped to your address at no cost (no payment required for products or shipping).\n- \ud83d\udcdd **Complete related challenges** \u2013 Once you are confirmed to receive sampling for a product, you\u2019ll be invited to 3 content-based challenges linked to the product.\n\n\\\n\n## \ud83c\udfc6 What Are Challenges?\n\nChallenges are engaging tasks that promote creativity in content creation, and allow you to earn stars. These can be non-content or content-based, and are usually fun and rewarding!\n\n### How Challenges Work:\n\n- \ud83d\udd25 **Find challenges** \u2013 Available in the Challenges section.\n- \ud83d\udcf2 **Complete a task** \u2013\n  - \ud83d\udd39 **Non-content challenges**: Everyone is invited; tasks like, joining community chats (open at specific times\u2014members informed weekly via notifications or email), completing surveys, and more.\n  - \ud83d\udd39 **Content challenges**: Linked to sampling products; if products are available, invited to 3 challenges. Post on the specified platform (TikTok, IG or YouTube) and follow the brief.\n- \u2b50 **Earn stars** \u2013 If your content is accepted (for content challenges), earn stars that can be redeemed (number varies per challenge). Stars expire after a rolling 12-month period (i.e., 12 months from the date of award). After 12 months of reward date, if there has not been any Program Activity, the stars will expire and cannot be re-used, transferred, refunded, or redeemed for cash (except where required by law).\n\n**Important:** For content challenges, submit for review within 1 hour of posting and ensure compliance with the Social Media Content Policy at [Social Media Content Policy](/brand-guidelines). Follow the specified disclosures and hashtags.\n\n\\\n\n**\u2728 Stay Active:** Check your platform regularly for new opportunities, including Events for expert classes and networking. Each activity helps you grow as a creator, progress through tiers, and unlock more rewards! For support, email <members@pro-skin-us.lorealistar.com>. Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "how-do-i-get-rewards", "type": "public", "title": "How Do I Get Rewards?", "content": "Rewards are a key part of the L'Or\u00e9alistar program, and you can get them in multiple ways: through sampling opportunities (no stars required), by redeeming stars earned from challenges, or by progressing through tiers to unlock exclusive benefits. Below, we explain how each works.\n\n## \u00a0\n\n## \ud83c\udf81 Getting Rewards from Sampling Opportunities\n\nSampling allows you to request to participate for free products\u2014no stars required to claim. If approved, the product is yours, shipped at no cost.\n\n### How It Works:\n\n- \ud83d\udcc5 **Browse available sampling** \u2013 Check the platform to see if new opportunities are open. These are found on the middle \u201cheart\u201d tab of bottom navigation.\n- \ud83d\udecd\ufe0f **Request to participate** \u2013 Submit your application; if approved, you'll be notified. You may opt into up to two sampling opportunities per month.\n- \ud83d\udce6 **Receive your product** \u2013 Your item will be shipped to the address in your profile at no cost (no payment required for products or shipping).\n- \ud83d\udcdd **Complete related challenges** \u2013 You'll be invited to 3 content-based challenges to earn stars for additional rewards.\n\n**\u26a0\ufe0f Brand Safety Reminder:** Never post anything abusive, offensive, or inappropriate. Content that does not align with the Social Media Content Policy, the Program Terms, and the Do\u2019s and Don\u2019ts, will be rejected, and repeated violations could result in removal from the community.\n\n\\\n\n## \ud83c\udfc6 Getting Rewards by Accumulating Stars from Challenges\n\nEarn stars by completing challenges, then redeem them for rewards in the Rewards section. To see what rewards are available, visit the Rewards section and check how many stars are needed for each.\n\n### How It Works:\n\n- \ud83d\udd25 **Complete challenges** \u2013\n  - \ud83d\udd39 **Non-content challenges**: Everyone is invited; tasks like joining community chats (open at specific times\u2014members informed weekly via notifications or email), completing surveys, and more.\n  - \ud83d\udd39 **Content challenges**: Linked to sampling; if products are available, invited to 3 challenges. Post on the specified platform (TikTok or IG) and follow the brief.\n- \u2b50 **Earn stars** \u2013 Each challenge rewards you with a set number of stars (varies per challenge). For content challenges, submit for review within 1 hour of posting; if accepted, stars are awarded. Stars expire after a rolling 12-month period (i.e., 12 months from the date of award). After 12 months of reward date, if there has not been any Program Activity, the stars will expire and cannot be re-used, transferred, refunded, or redeemed for cash (except where required by law).\n- \ud83c\udf9f\ufe0f **Redeem stars for rewards** \u2013 Use your stars to claim available rewards like products, swag, classes, or surprise PR boxes in the Rewards section.\n\n**Important:** The number of stars required for each reward is determined by the brand. Ensure your social accounts (Instagram Creator or Business linked to Facebook and/or TikTok) are connected for content tracking.\n\n**\u2728 Pro Tip:** Always use the \\*\\*correct hashtags\\*\\* and disclosures specified in the challenge, and ensure compliance with the Social Media Content Policy at [Social Media Content Policy](/brand-guidelines) so your content can be properly tracked and approved.\n\n\\\n\n## \ud83d\udd39 Getting Rewards by Progressing Through Tiers\n\nAs you accumulate stars and complete challenges, you progress through tiers (L'Or\u00e9alistars, Premium, Platinum), unlocking exclusive rewards and benefits like priority product access and events.\n\n## \ud83d\udca1 Maximizing Your Rewards\n\nNo matter which type of activity you participate in, following these tips will help you get the most out of your experience:\n\n- \u2705 **Follow brand guidelines** \u2013 Stick to the requirements to ensure approval.\n- \u2705 **Use the right hashtags and disclosures** \u2013 This helps brands track your content correctly.\n- \u2705 **Stay engaged** \u2013 The more active you are, the more opportunities you\u2019ll unlock, including progressing through tiers for exciting benefits.\n\n**\u26a0\ufe0f Reminder:** Posting content that is offensive, inappropriate, or goes against brand safety guidelines will result in rejected submissions and could impact future opportunities.\n\n**\u2728 Stay Active:** Check your platform regularly for new sampling, challenges, and Events for expert classes and networking. Each activity helps you grow as a creator and unlock more rewards! For support, email <members@pro-skin-us.lorealistar.com>. Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "understanding-tiers-and-progression", "type": "public", "title": "Understanding Tiers and Progression", "content": "The L'Or\u00e9alistar program features a tier system that rewards your participation with exclusive benefits. Tiers are based on completed tasks/ challenges and earned stars from challenges, unlocking higher star rewards as you advance. Here's how it works and how to progress.\n\n### The Tier System\n\n- **L'Or\u00e9alistars**\n  - How to Qualify: Immediate\n  - Benefits: Sample products, join challenges, attend events, earn stars, interact with brands & communities.\n- **L'Or\u00e9alistar Premium**\n  - How to Qualify: Complete 8 tasks\n  - Benefits: Earn reward(s) for progressing to the next tier and start to redeem your stars! Continue attending events, interacting with brands, and joining challenges.\n- **L'Or\u00e9alistar Platinum**\n  - How to Qualify: Complete 15 tasks\n  - Benefits: Earn reward(s) for progressing to the next tier and continue redeeming your stars! Attend events, interact with brands, and join more challenges!\n- **L'Or\u00e9alistar VIP**\n  - How to Qualify: Complete 24+ tasks\n  - Benefits: Earn final reward(s) for progressing to the top tier and enjoy top tier rewards, while you continue to connect with our brands & communities and participate in challenges!\n\n\n### How to Progress Through Tiers\n\n- Complete challenges to accumulate tasks and earn stars\u2014progress is based on both.\n- View your current tier status, completed tasks, and progress on the dashboard.\n- Maintain compliance with the [program terms](/policy/terms-of-service) to avoid termination from the program.\n\n\u2705 Tip:\n\nStay consistent with challenges to advance quickly and enjoy tier benefits.\n\n\u26a0\ufe0f Important:\n\nTiers are at L'Or\u00e9al's discretion; non-compliance may affect progression. For details, see Program Terms.\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a member and unlock more rewards! For support, email members@pro-skin-us.lorealistar.com. Terms: [Program Terms](/policy/terms-of-service). Privacy: [L'Or\u00e9al Privacy Policy](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "what-types-of-rewards-are-available", "type": "public", "title": "What Types of Rewards Are Available?", "content": "**Continue to view our ever-evolving suite of rewards!**\n\n\u00a0\n\n### \ud83c\udf81 Product Rewards (Most Popular!)\n\nThese are shipped directly to the **address you provided** in your profile. Products are for personal use only and may not be offered for sale. No returns or exchanges.\n\n**\u2728 Pro Tip:** Make sure your **shipping address is always up to date** to receive your rewards without delays!\n\n### \ud83c\udf1f Events, Classes, and Brand Experiences\n\nSome opportunities offer rewards that give you access to events, classes, or brand experiences.\n\n- Virtual or in-person expert classes & tutorials\n- Invitations to special brand events or networking opportunities\n\n### \ud83c\udfc6 Stars-Based Rewards (For Challenges)\n\nEarn **stars** by completing challenges, which can be redeemed for rewards. The number of stars required for a reward is shown in the reward description within the Rewards section. **Stars expire after a rolling 12-month period (i.e., 12 months from the date of award)**.\u00a0\n\n- Earn stars by completing challenges\n- Redeem stars for products, swag, classes, or experiences\n\n**Reminder:** Check the Rewards section to see available items and required stars.\n\n**\u26a0\ufe0f Important:** Rewards expire after **12-month period**, on a rolling basis.\u00a0 Rewards cannot be exchanged for cash.\n\n**\u2728 Stay Active:** Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email <members@pro-skin-us.lorealistar.com>. Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "why-do-some-rewards-require-stars", "type": "public", "title": "Why Do Some Rewards Require Stars?", "content": "The L'Or\u00e9alistar community uses a **stars-based reward system** as a way to encourage ongoing engagement and participation. You **earn stars** by completing activities like challenges, which can then be redeemed for rewards. Rewards are limited in quantity, so redeem promptly. **Stars expire after a rolling 12-month period (i.e., 12 months from the date of award)**.\n\n\u00a0\n\n### \ud83c\udfc6 How Does the Stars System Work?\n\nHere's how it works:\n\n- Earn stars by completing challenges and activities.\n- Accumulate enough stars to redeem rewards.\n- Redeem stars for available rewards like products, swag, classes, or surprise PR boxes.\n\n**\u2728 Pro Tip:** Keep an eye on your stars balance and check the rewards section regularly\u2014popular rewards may run out quickly!\n\n### \ud83d\udd22 How Many Stars Do I Need to Redeem a Reward?\n\n- Some **higher-value rewards** may require more stars.\n- You can **save up stars** to unlock bigger rewards later.\n\n**Important: Rewards are limited in quantity, so redeem promptly. Stars expire after a rolling 12-month period (i.e., 12 months from the date of award).\u00a0**\n\n### \u26a1 How to Maximize Your Stars?\n\n- Completing **as many challenges as possible**, including non-content challenges (e.g, joining community chats\u2014open at specific times with members informed weekly via notifications or email) and content challenges received after successful sampling applications (you may opt into up to two sampling opportunities per month; stars earned only upon challenge completion, not sampling participation)\n- Submitting content that meets all of the challenge guidelines.\u00a0 Ensure your content complies with the [Social Media Content Policy](/brand-guidelines) and any requirements found in a challenge.\n- Engaging with the brand regularly\u2014complete non-content challenges like joining community chats (open at specific times\u2014members informed weekly via notifications or email).\n\n**\u26a0\ufe0f Important:** Stars **cannot be exchanged for cash** and are only valid within the L'Or\u00e9alistar community.\n\n**\u2728 Stay Active:** Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email <members@pro-skin-us.lorealistar.com>. Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "how-long-does-it-take-to-receive-my-reward", "type": "public", "title": "How long does it take to receive my Reward?", "content": "You should receive your product within 5-7 business days of claiming it. Sometimes it may arrive sooner, but it\u2019s good to factor this timeframe in.\n\n\u00a0\n\n### \ud83d\udce6 General Delivery Timelines\n\nHere\u2019s what to expect after you **claim your reward**:\n\n- **Delivery within 5-7 business days** (excluding weekends and public holidays).\n- Some products may deliver **sooner** based on stock availability.\n\n**\u2728 Tip:** Check your email notifications for any updates on shipping timelines.\n\n### \ud83d\udce8 Will I Receive Tracking Information?\n\nYou will receive tracking information when your reward has been dispatched.\n\n**Important:** If you haven\u2019t received tracking information, check your spam folder or reach out to support.\n\n### \ud83d\udce9 Need More Information?\n\nIf you haven\u2019t received your reward within the expected timeframe, you can **reach out to support at members@pro-skin-us.lorealistar.com** for further assistance.\n\n**\u26a0\ufe0f Reminder:** If your reward requires a **correct shipping address**, double-check your details in your profile to avoid delays!\n\n**\u2728 Stay Active:** Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email <members@pro-skin-us.lorealistar.com>. Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "rewards-and-stars-system", "type": "public", "title": "Rewards and Stars System", "content": "Once you've earned stars through completing challenges in the L'Or\u00e9alistar program, you can redeem them for exciting rewards such as products, swag, classes, or surprise PR boxes. Follow these steps to redeem your stars.\n\n### Steps to Redeem Your Stars\n\n1.  Log in to the L'Or\u00e9alistar platform at [the L'Or\u00e9alistar platform](/) and navigate to the **Rewards** section.\n2.  Browse the rewards catalog to see available items (e.g., Hydrating Cleanser for 150 stars) and note the required stars for each.\n3.  Check your current **stars balance** to ensure you have enough (displayed on the dashboard or Rewards page).\n4.  Select the desired reward, confirm details like shipping address, and click **Redeem** to complete the process\u2014your stars will be deducted automatically.\n5.  Receive a confirmation; the reward will be processed and shipped (please allow time for delivery).\n\n\u26a0\ufe0f Important:\n\nAll redemptions are final with no returns or exchanges. Rewards are limited in quantity, so redeem promptly. Stars expire after a rolling 12-month period (i.e., 12 months from the date of award). After 12 months of reward date, if there has not been any Program Activity, the stars will expire and cannot be re-used, transferred, refunded, or redeemed for cash (except where required by law).\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com). Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "do-i-have-to-pay-for-rewards", "type": "public", "title": "Do I have to pay for Rewards?", "content": "No, you do **not** have to pay for rewards! \ud83c\udf89\n\nAll rewards available in the L'Or\u00e9alistar platform are **provided for free by the brand** as part of the ambassador program. This includes **both the rewards themselves and shipping costs**.\n\n### \ud83d\udce6 Are There Any Hidden Fees?\n\n- \u274c **No hidden costs:** You will never be asked to pay for a reward.\n- \ud83d\ude9a **Free shipping:** The brand covers the cost of shipping.\n- \ud83d\udcb0 **No additional charges:** You do not need to enter payment details to claim a reward.\n\n### \u26a0\ufe0f What If I\u2019m Asked to Pay?\n\nIf you receive a **payment request** related to your reward, **please check with support before making any payment**. This ensures that the request is legitimate and prevents potential scams.\n\n- \ud83d\udd39 Contact support at **members@pro-skin-us.lorealistar.com**.\n- \ud83d\udd39 If you\u2019re unsure, do not share any payment details.\n- \ud83d\udd39 Brands will never ask for payment for rewards through the platform.\n\n\u00a0\n\n**\ud83d\uddfa\ufe0f US-Only Shipping:** Products can only be shipped to valid United States addresses. Entries with addresses outside the US will not be eligible to receive rewards.\n\n**\u26a0\ufe0f Important:** If you ever suspect a fraudulent request, report it immediately to support at members@pro-skin-us.lorealistar.com.\n\n**\u2728 Stay Active:** Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email <members@pro-skin-us.lorealistar.com>. Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "connecting-your-instagram-account-to-the-lorealistar-platform", "type": "public", "title": "Connecting Your Instagram Account to the L'Or\u00e9alistar Platform", "content": "To participate in challenges that require Instagram content, you must connect your Instagram account to the L'Or\u00e9alistar platform. This connection allows the system to verify your posts and track submissions, ensuring they meet the challenge requirements. Without linking your account, you will not be able to submit content for review or qualify for stars.\n\n### Why is this important?\n\n- Required for submitting Instagram content\n- Ensures your posts are properly tracked and verified\n- Allows for faster stars awarding\n\n### Before You Connect Your Account\n\nBefore connecting your Instagram account, make sure you meet these requirements:\n\n### 1. Your Instagram Account is a Business or Creator Account\n\nYour Instagram account must be set to **Business or Creator mode** for tracking.\n\n#### How to Switch to a Business or Creator Account\n\n1.  Open **Instagram** and go to your **Profile**.\n2.  Tap **Menu (\u2630)** \u2192 **Settings & Privacy**.\n3.  Select **Account** \u2192 **Switch to Professional Account**.\n4.  Choose **Creator** or **Business**, then tap **Next**.\n5.  Follow the setup steps and tap **Done**.\n\n### 2. You Have a Professional Facebook Page Linked to Instagram\n\nYour Instagram must be linked to a **Professional Facebook Page** in Meta Business settings.\n\n#### How to Create a Professional Facebook Page\n\n1.  Go to [Facebook Page Setup](https://www.facebook.com/business/help/473994396650734?id=939256796236247) and click **Create New Page**.\n2.  Enter a **Page name** and select a **Category** (e.g., Beauty, Fashion).\n3.  Click **Create Page**, then add details (e.g., website, bio, profile picture).\n4.  Tap **Done** to save your page.\n\n### 3. Connect Your Instagram Account to Your Facebook Page\n\n#### How to Connect Instagram to a Facebook Page\n\n1.  Go to **Facebook** and open your **Page**.\n2.  Click **Settings** \u2192 **Linked Accounts** \u2192 **Instagram**.\n3.  Tap **Connect Account**, log into your Instagram, and allow access.\n4.  Ensure **all permissions** are enabled.\n\n### How to Connect Your Account on the L'Or\u00e9alistar Platform\n\n1.  **Log in to the L'Or\u00e9alistar Platform:** Visit [the L'Or\u00e9alistar platform](/) and log in.\n2.  **Go to Your Profile:** Click on your profile icon or navigate to **Settings**.\n3.  **Start the Instagram Connection Process:** Click **Connect Instagram** to begin.\n4.  **Authenticate Your Account via Meta:** Select your **Professional Facebook Page** and **Instagram Business/Creator account**.\n5.  **Grant All Required Permissions:** Enable permissions for **Instagram posts and stories**.\n6.  **Confirm the Connection:** Your Instagram account should now be listed as **Connected**.\n\n**Important:** If you don\u2019t grant full permissions, we may not be able to retrieve and verify your posts!\n\n### Troubleshooting Common Issues\n\n#### \ud83d\udd39 I Can\u2019t See My Instagram Account When Connecting\n\nEnsure your Instagram is linked to a **Professional Facebook Page** under **Business Integrations** in Facebook Settings.\n\n#### \ud83d\udd39 The Platform Says My Account Isn\u2019t a Business/Creator Account\n\nCheck your Instagram settings and switch to a **Business or Creator Account**.\n\n#### \ud83d\udd39 I Didn\u2019t Grant Full Permissions During Authentication\n\nRemove the connection in **Facebook Business Integrations**, then reconnect with full permissions enabled.\n\n#### \ud83d\udd39 I Connected the Wrong Instagram Account\n\nLog out and reconnect, ensuring you select the correct **Professional Facebook Page** and linked Instagram account.\n\n### Need More Help?\n\nIf you're having trouble connecting your account, check out these guides:\n\n- [How to Turn on Professional Mode for Your Facebook Profile](https://www.facebook.com/business/help/545581016154662)\n- [Create a Facebook Page for Your Business](https://www.facebook.com/business/help/473994396650734?id=939256796236247)\n- [How to Set Up a Creator Account on Instagram](https://www.facebook.com/business/help/2358103564437429)\n- [Connect Your Facebook Page and Instagram Account](https://www.facebook.com/business/help/connect-instagram-to-page)\n\nFor additional support, reach out to support at members@pro-skin-us.lorealistar.com.\n\n**\u2728 Stay Active:** Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email <members@pro-skin-us.lorealistar.com>. Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "how-to-disconnect-social-accounts", "type": "public", "title": "How to Disconnect Social Accounts", "content": "If you need to disconnect your Instagram or TikTok account from the L'Or\u00e9alistar platform (e.g., to switch accounts or resolve connection issues), follow these steps. Disconnecting is simple but may temporarily impact content tracking for challenges.\n\n### Steps to Disconnect Social Accounts\n\n1.  Log in to the L'Or\u00e9alistar platform at [the L'Or\u00e9alistar platform](/) and navigate to your **Profile** section.\n2.  Locate the **Social Accounts** area in your profile settings.\n3.  Click **Disconnect** next to Instagram or TikTok (whichever you want to remove).\n4.  Confirm the disconnection prompt\u2014your account will be unlinked immediately.\n5.  If needed, reconnect by following the connection guides for Instagram or TikTok.\n\n\u26a0\ufe0f Important:\n\nDisconnecting may prevent submission or tracking for ongoing challenges until reconnected. If you encounter issues, contact support at members@pro-skin-us.lorealistar.com.\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a member and unlock more rewards! For support, email members@pro-skin-us.lorealistar.com. Terms: [Program Terms](/policy/terms-of-service). Privacy: [L'Or\u00e9al Privacy Policy](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "connecting-your-tiktok-account-to-the-lorealistar-platform", "type": "public", "title": "Connecting Your TikTok Account to the L'Or\u00e9alistar Platform", "content": "To participate in challenges that require TikTok content, you must connect your TikTok account to the L'Or\u00e9alistar platform. This allows the system to track and verify your posts automatically, ensuring your content submissions count towards earning stars.\n\n**By connecting your account, you can:**\\\n\u2705 Submit TikTok content for challenges.\\\n\u2705 Ensure your posts are tracked and verified correctly.\\\n\u2705 Receive stars faster when your content is approved.\n\n## \ud83d\udccc Before You Start\n\n- Your TikTok account must be **public** (Private accounts cannot be tracked).\n- Ensure you are logged into the **correct TikTok account** in your browser.\n- Update your TikTok app to the **latest version** (if using mobile).\n\n## \ud83d\udd17 Step-by-Step Guide to Connecting TikTok\n\n### 1\ufe0f\u20e3 Log into the L'Or\u00e9alistar Platform\n\n- Go to [the L'Or\u00e9alistar platform](/) and log in.\n- Navigate to **Your Profile** (usually in the top-right corner or sidebar).\n\n### 2\ufe0f\u20e3 Connect Your TikTok Account\n\n- In the **Social Accounts** section, click **Connect TikTok**.\n- A pop-up window will appear, asking you to authorize access to your TikTok account.\n\n### 3\ufe0f\u20e3 Authorize Access\n\n- Select the **TikTok account** you want to connect.\n- Click **Authorize** to grant permissions. This allows the system to track your TikTok posts when you submit them for challenges.\n- Once connected, you\u2019ll be redirected back to the L'Or\u00e9alistar platform.\n\n**Important:** TikTok's authentication token expires every **30-60 days**. If your account disconnects, simply follow the steps above to reconnect.\n\n## \ud83d\udd0d How to Check If Your TikTok Is Connected?\n\n- Go to **Your Profile Social Accounts** section.\n- Your TikTok username should be displayed.\n- If needed, you can **disconnect** and reconnect at any time.\n\n## \ud83d\udee0 Troubleshooting & FAQs\n\n- **My TikTok account is private. Can I still submit content?**\\\n  \u274c No, your TikTok account must be **public** for tracking to work.\n- **I don\u2019t see my TikTok account after connecting.**\\\n  \ud83d\udd04 Try refreshing the page or logging out and back in.\n- **I connected the wrong TikTok account. How do I fix this?**\\\n  \u270f Go to **Your Profile Social Accounts**, click **Disconnect**, and then reconnect with the correct account.\n- **Do I need to connect TikTok for every challenge?**\\\n  \u274c No, once connected, your TikTok account will remain linked unless you manually disconnect it.\n\n**\u2728 Stay Active:** Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email <members@pro-skin-us.lorealistar.com>. Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "how-do-i-submit-my-content", "type": "public", "title": "How Do I Submit My Content?", "content": "To ensure your post is successfully submitted for a **challenge**, follow these steps carefully. Note that you do not submit content for a sampling opportunity itself; content submission is required only for the related challenges you are invited to after you are shipped a product for sampling.\n\n### \ud83d\udcdd Step-by-Step Guide to Submitting Your Post\n\n1.  **Create Your Post:** Post on the required platform (**Instagram, or TikTok**), as specified in the challenge, making sure you are following the requirements. If the Challenge requirements are not followed, your content won't be approved. Also, make sure to not include any music or trending sounds, as third-party materials like music are not allowed.\n2.  **Use the Correct Hashtags and Disclosures:** Include all required **hashtags and disclosures** listed in the challenge description, and follow the Social Media Content Policy at [Social Media Content Policy](/brand-guidelines).\n3.  **Log Back into the L'Or\u00e9alistar Platform within 1 hour of posting:** Navigate to the **challenge** you are participating in.\n4.  **Review and Accept Terms & Conditions:** Carefully review any **terms and conditions** associated with the challenge.\n5.  **Click Submit:** Once you confirm that your post meets the criteria, submit it for review within 1 hour of posting by clicking the **Submit** button.\n\n**\u2705 Tip:** Always double-check your hashtags, disclosures, and compliance with brand guidelines to **increase approval chances.** Use the [content Do\u2019s/Don\u2019ts checklist](https://hubs.ly/Q03B3GxR0) to help you check your content for compliance!\u00a0\n\n**Important:** It is very important to always review L'Or\u00e9al's brand guidelines and [Social Media Content Policy](/brand-guidelines)\u00a0to ensure compliance and avoid rejection.\n\n**\u2728 Stay Active:** Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email <members@pro-skin-us.lorealistar.com>. Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "best-practices-for-creating-compliant-content", "type": "public", "title": "Best Practices for Creating Compliant Content", "content": "Creating compliant content for L'Or\u00e9alistar challenges is essential to ensure approval on challenges, earn stars, and remain a member of the L\u2019Orealistar community! Always follow the Social Media Content Policy, the [Program Terms](/policy/terms-of-service), and challenge-specific requirements to ensure your posts can be approved for stars. If your content does not meet all requirements, you will not earn stars, and we can request that you modify or remove your posts.\u00a0\n\n### Key Best Practices\n\n- **Honest Opinions Only:** Share genuine, truthful experiences with the product. Avoid false or misleading claims about performance, and only endorse products you've used.\n- **Show the Actual Product:** Feature the product as is, without enhancements to you or the product, like filters, fake additions (e.g., lip plumpers for lip products), or alterations that could misrepresent results.\n- **Clear and Conspicuous Disclosures:** Always disclose your material connection verbally, visually (e.g., text overlay like \"Brand Partner\"), and in captions (e.g., \\#Ad or \\#Sponsored at the beginning). Follow FTC guidelines and challenge-specific instructions for exact phrasing and placement.\n- **No Third-Party Materials:** Do not use music (even from platform libraries), artificial intelligence-based tools, or third-party intellectual property (think brand logos, art, other people's voices).\n- **No Third Parties or Their Voices:** No animals, children, or other people\n- **Avoid Prohibited Content:** No mentions of competitors, retailers, profanity, hateful remarks, illegal references, or disparaging statements about L'Or\u00e9al, its brands, or the beauty industry. As a member of L\u2019Orealistar, you must meet the [L\u2019Oreal Influencer and Content Creator Social Value Charter](https://www.loreal.com/en/group/influencer-value-charter/).\n- **Follow the Challenge Brief:** Adhere to the platform policies and follow all requirements specified in any challenge, including using all required hashtags and disclosures.\n- **Product Claims:** Product performance claims should be limited to 1) those on product packaging and 2) claims that have been shared by a brand in the platform, within a challenge.\n- **Compliance Check:** Before posting, review the requirements in the challenge, the [Social Media Content Policy](/brand-guidelines) at and the [Program Terms](/policy/terms-of-service).\n\n\u2705 Tip:\n\nSubmit for approval within the L\u2019Orealistar platform within 1 hour of posting on your social media handle, and ensure you have all required disclosures/hashtags.\n\nUse the [content Do\u2019s/Don\u2019ts checklist](https://hubs.ly/Q03B3GxR0) to help you check your content for compliance.\u00a0\n\n\u26a0\ufe0f Important:\n\nNon-compliance with the requirements can lead to content rejection or termination from L\u2019Orealistar.\n\n\u2728 Stay Active:\n\nCheck your L\u2019Orealistar homepage regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com). Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "will-i-be-notified-if-my-post-is-approved", "type": "public", "title": "Will I Be Notified If My Post Is Approved?", "content": "\u2714\ufe0f Yes! In most cases, you will receive an **automated email** when your post is approved.\n\n\u2714\ufe0f If it\u2019s for a **challenge**, once your post is approved, you will be able to earn your **stars**.\n\n\u2714\ufe0f If you don\u2019t receive an email, keep checking your status in the L'Or\u00e9alistar platform.\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com). Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "what-to-do-if-your-content-is-rejected", "type": "public", "title": "What to Do If Your Content is Rejected", "content": "If your content submission for a L'Or\u00e9alistar challenge is rejected, don't worry\u2014there are steps you can take to address it and improve future submissions. The rejection reason will be within the challenge details.\n\n### Steps to Handle a Content Rejection\n\n1.  **Check the Rejection Reason:** Click into the specific challenge on the platform. It will show a preview of your post along with the reason for rejection (if provided).\n2.  **Cross-Check Against Policies and Challenge Requirements:** Review your content against the [Social Media Content Policy](/brand-guidelines) and the challenge brief to identify and fix issues like missing disclosures, non-original elements, or other violations.\n3.  **Edit and Resubmit:** Make necessary changes (e.g., add disclosures, remove prohibited elements), repost, and submit again within 1 hour.\n4.  **Contact Support:** If the reason is unclear or you need clarification, email support at [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com) with details (e.g., challenge ID, post link).\n5.  **Prevent Future Rejections:** Use best practices for future content to avoid repeat rejections. Ensure you are stress reviewing the [Content Do\u2019s and Don\u2019ts](https://hubs.ly/Q03B3GxR0) before submitting\n\n\u2705 Tip:\n\nDocument your compliance checks to reference if contacting support.\n\n\u26a0\ufe0f Important:\n\nRepeated rejections may affect your eligibility. Always stress review the [Content Do\u2019s and Don\u2019ts](https://hubs.ly/Q03B3GxR0) and the Challenge requirements before submitting/resubmitting.\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a member and unlock more rewards! For support, email members@pro-skin-us.lorealistar.com. Terms: [Program Terms](/policy/terms-of-service). Privacy: [L'Or\u00e9al Privacy Policy](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "my-post-keeps-getting-rejected-even-though-im-using-the-correct-hashtags", "type": "public", "title": "My Post Keeps Getting Rejected Even Though I\u2019m Using the Correct Hashtags!", "content": "\ud83d\udea8 There could be **several reasons** why your post is still getting rejected, often related to non-compliance with L'Or\u00e9al's [Social Media Content Policy](/brand-guidelines), brand guidelines, or challenge requirements. Common issues include:\n\n- Not following the Social Media Content Policy (e.g., making false or unsubstantiated claims, disparaging competitors, or violating privacy/IP rights).\n- Failing to adhere to Social Media Content Policy (e.g., using inappropriate language, promoting illegal activities, or including sensitive information).\n- Incorrect or missing disclosures. Always disclose your material connection verbally, visually (e.g., text overlay like \"Brand Partner\"), and in captions (e.g., \\#Ad or \\#Sponsored at the beginning). Follow FTC guidelines and challenge-specific instructions for exact phrasing and placement.\n- Using music or any third-party materials/intellectual property (which is strictly prohibited unless preapproved).\n- Not following the challenge requirements (e.g., not showing the actual product, using enhancements like filters that alter performance, mentioning competitors, or using AI without approval).\n- Other violations such as including profanity, hateful content, or non-original elements.\n\n\u26a0\ufe0f Important:\n\n\u00a0\u00a0Use the [Content Do\u2019s and Don\u2019ts checklist](https://hubs.ly/Q03B3GxR0) to help you check your content.\n\nThere could be additional reasons as well, depending on the specific challenge or policy updates. If no specific reason is displayed next to your rejected post, please **contact support at members@pro-skin-us.lorealistar.com** for further clarification. Always review the Social Media Content Policy at [Social Media Content Policy](/brand-guidelines) and the Program Terms at [Program Terms](/policy/terms-of-service) to ensure compliance.\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com). Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "i-submitted-a-post-but-now-i-want-to-change-it-what-can-i-do", "type": "public", "title": "I Submitted a Post But Now I Want to Change It. What Can I Do?", "content": "\ud83d\udd39 Unfortunately, you **cannot edit or change a submitted post** unless the change is requested by the L\u2019Orealistar team.\u00a0\n\n\ud83d\udd39 You may try reaching out to the brand\u2019s **support email** and request an update.\n"}, {"path": "why-is-my-post-in-pending-status-for-so-long", "type": "public", "title": "Why Is My Post in Pending Status for So Long?", "content": "\ud83d\udccc Some brands within the L'Or\u00e9alistar community may take longer to review posts. Reasons may include:\\\n\u2714\ufe0f They are **manually reviewing content** before approving.\\\n\u2714\ufe0f They require your post to be **live for a minimum number of days** before granting stars.\\\n\u2714\ufe0f Check the challenge or sampling opportunity description to see if a **minimum live time** is specified. If not, **reach out to support at members@pro-skin-us.lorealistar.com**.\n\n**\u2728 Stay Active:** Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email <members@pro-skin-us.lorealistar.com>. Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "can-i-delete-my-post-after-receiving-my-reward", "type": "public", "title": "Can I Delete My Post After Receiving My Reward?", "content": "\ud83d\udea8 **No!** It is **highly recommended not to delete your post** after receiving your stars or rewards. Removing your post **damages trust** with the brand and may impact your ability to participate in future challenges or sampling opportunities within the L'Or\u00e9alistar community.\n\n**\u26a0\ufe0f Important:** Deleting posts after receiving rewards may affect your eligibility for future collaborations.\n\n**\u2728 Stay Active:** Check your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email <members@pro-skin-us.lorealistar.com>. Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "can-i-submit-more-than-one-post-in-a-challenge", "type": "public", "title": "Can I Submit More Than One Post in a Challenge?", "content": "This depends on the **challenge or sampling opportunity settings** within the L'Or\u00e9alistar community. Some allow multiple submissions, while others only accept one. Always check the challenge or sampling opportunity details for specific guidelines.\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com). Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "participating-in-community-chats", "type": "public", "title": "Participating in Community Chats", "content": "L'Or\u00e9alistar community chats are your space to connect with other creators, share your love of beauty, collaborate on exciting content, and expand your influence. Chats open at specific times to create an inclusive, positive environment for everyone. To ensure every member feels welcome and safe, please follow our Community Terms, which apply to all comments, images, videos, and other content you share on the L'Or\u00e9alistar site. \u00a0\u00a0\n\n\u00a0\n\nThere will be brand-specific channels (e.g., for Maybelline, Garnier, etc.) and a general chat channel for all L'Or\u00e9alistars.\n\n### How to Join Community Chats\n\n1.  Check your email for the weekly chat schedules\u2014timings may change week by week and chats aren't always active.\n2.  Log in to the platform during an open chat session and navigate to the **Community** section.\n3.  Join a brand-specific channel or the general chat and participate: Discuss beauty topics, collaborate, but always follow the Community Terms to ensure respectful interactions.\n\n\u2705 Tip:\n\nWhen you first join L'Or\u00e9alistar, you will earn stars for joining your first few chats. Visit the Challenges page to see how many stars you earn and how many chats you need to join.\n\n### Community Chat Rules\n\n- No sharing of sensitive or personal information (e.g., addresses, phone numbers).\n- Respect intellectual property\u2014do not post third-party materials without permission.\n- No hate speech, racism, bigotry, or content promoting harm; keep discussions inclusive and positive.\n- Avoid disparaging L'Or\u00e9al, its brands, competitors, or the beauty industry.\n- No solicitation, political/propaganda content, or illegal references (e.g., drug use).\n- No sexually explicit material, harassment, or impersonation.\n\n\u26a0\ufe0f Important:\n\nViolations may result in content removal or membership termination. For full rules, see Attachment 2 (Community Terms) in the Program Terms at [Program Terms](/policy/terms-of-service).\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a member and unlock more rewards! For support, email members@pro-skin-us.lorealistar.com. Terms: [Program Terms](/policy/terms-of-service). Privacy: [L'Or\u00e9al Privacy Policy](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "how-do-i-updated-my-email-address", "type": "public", "title": "How Do I Updated My Email Address?", "content": "Your email address is used to **log in to the L'Or\u00e9alistar platform** and receive important updates about sampling opportunities, challenges, and rewards. If you need to update your email address, this must be done by the **community admin**.\n\n### \ud83d\udd04 How to Request an Email Address Update\n\n1.  **Contact the Community Support Team:**\n    - Reach out to **support at members@pro-skin-us.lorealistar.com**.\n    - Ensure you use the same email currently linked to your account when requesting an update.\n2.  **Provide Necessary Information:**\n    - Your **current email address** (the one linked to your account).\n    - The **new email address** you want to use.\n    - Any additional details to help verify your identity (e.g., username or account ID).\n3.  **Wait for Confirmation:**\n    - Once the admin updates your email, you will receive a **confirmation email** at your new address.\n    - If you do not receive a confirmation within a few days, follow up with support at [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com).\n\n\u26a0\ufe0f Important:\n\nYou **cannot update your email address yourself** through the platform. All changes must be requested via the community\u2019s support team.\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com). Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "how-to-reset-your-password", "type": "public", "title": "How to Reset Your Password", "content": "If you've forgotten your password or need to reset it for the L'Or\u00e9alistar platform, follow these self-service steps to regain access quickly.\n\n### Steps to Reset Your Password\n\n1.  Go to the L'Or\u00e9alistar login page at [the L'Or\u00e9alistar platform](/).\n2.  Click on the **Forgot Password?** link below the login fields.\n3.  Enter your registered **email address** and submit the request.\n4.  Check your email inbox (and spam/junk folder) for the reset link.\n5.  Click the link and set a new password.\n\n\u26a0\ufe0f Important:\n\nIf you don't receive the email or encounter issues, contact support at [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com).\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com). Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "how-do-i-update-my-address-for-rewards", "type": "public", "title": "How Do I Update My Address for Rewards?", "content": "To ensure your **reward is delivered to the correct address** within the L'Or\u00e9alistar community, it's important to keep your details **up to date** on your profile. If you\u2019ve moved or need to update your shipping address, follow the steps below.\n\n### \ud83d\udccd Steps to Update Your Address\n\n1.  **Log in** to the L'Or\u00e9alistar platform at [the L'Or\u00e9alistar platform](/).\n2.  Navigate to **your profile settings**.\n3.  Select the **Address** section.\n4.  Click **Edit**, enter your **new address**, and confirm all details are correct.\n5.  Click **Save** to update your information.\n\n\u2705 Tip:\n\nAlways double-check your address before saving to avoid any delivery issues.\n\n### \ud83c\udfe1 Selecting Your Address from the Search Box\n\nWhen updating your address, you\u2019ll see **an input box that allows you to search for your address.**\n\n- **It is highly recommended** to select your address from the **dropdown list** that appears.\n- If your address **is not available**, you can manually enter it in the designated field below.\n\n\u26a0\ufe0f Important:\n\nManually entering your address may increase the risk of formatting errors. If possible, always select an address from the dropdown list.\n\n### \ud83d\udce9 When Will My New Address Be Used?\n\nYour updated address will apply to all **future reward shipments**. However, if you have already claimed a reward before updating your address, it will be sent to the previously saved address.\n\nIf you need to change the shipping address for a reward you **already claimed**, please reach out to support at **members@pro-skin-us.lorealistar.com** as soon as possible.\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com). Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "eligibility-requirements-for-lorealistar", "type": "public", "title": "Eligibility Requirements for L'Or\u00e9alistar", "content": "To join and remain active in the L'Or\u00e9alistar Ambassador Program, you must meet specific eligibility requirements. These ensure compliance with the program's terms and help maintain a high-quality community. If you no longer meet these criteria, your membership may be terminated at L'Or\u00e9al's discretion.\n\n### Key Eligibility Requirements\n\n- **Age and Residency:** You must be a legal resident of the 50 United States or District of Columbia and at least 18 years old at the time of registration.\n- **Social Media Accounts:** Maintain a public Instagram Creator or Business account (linked to Facebook) and/or TikTok account with at least 1,000 followers (up to 50,000). Accounts must remain public and accessible for verification.\n- **Account Limits:** Only one program account per email address. Disputes over ownership will favor the authorized email holder.\n- **Compliance:** Agree to and follow the Program Terms, Social Media Content Policy, and Community Terms. This includes honest content, proper disclosures, no third-party IP (e.g., music), and no disparaging remarks.\n- **Ongoing Participation:** Your content and behavior must align with L'Or\u00e9al's values; violations (e.g., public disrepute) can lead to termination.\n\n\u26a0\ufe0f Important:\n\nEligibility is reviewed during enrollment and ongoing. For full details, see terms at [Program Terms](/policy/terms-of-service).\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com). Terms: [Program Terms](/policy/terms-of-service). Privacy: [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "lorealistar-privacy-and-data-policy-overview", "type": "public", "title": "L'Or\u00e9alistar Privacy and Data Policy Overview", "content": "L'Or\u00e9alistar values your privacy and handles your data in accordance with its Business Customer Privacy Policy. This overview summarizes key aspects for quick reference, including how data is used for the program, opt-out options, and deletion requests. For the full policy, visit the link below.\n\n### How Your Data is Used\n\n- **Enrollment and Activities:** Personal information (e.g., email, social handles, profile details) is collected for program management, such as verifying eligibility, tracking challenges, and sending rewards or notifications.\n- **Program Operations:** Data supports features like content review, stars allocation, tier progression, and community engagement (e.g., chats, events).\n- **Marketing and Communications:** You may receive emails about updates, but account emails (e.g., reset password) continue even if you opt out of marketing.\n- **Opt-Out of Marketing Emails:** Unsubscribe from marketing emails via the link in any email, while keeping essential program communications.\n- **Deletion Requests:** Request account deletion via support; data will be erased within a reasonable timeframe (typically 30 days), except for legal retention needs.\n\n\u26a0\ufe0f Important:\n\nFor the complete Business Customer Privacy Policy, visit [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a member and unlock more rewards! For support, email members@pro-skin-us.lorealistar.com. Terms: [Program Terms](/policy/terms-of-service). Privacy: [L'Or\u00e9al Privacy Policy](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "troubleshooting-common-platform-issues", "type": "public", "title": "Troubleshooting Common Platform Issues", "content": "If you're experiencing issues with the L'Or\u00e9alistar platform, such as login errors, loading problems, or glitches, try these troubleshooting steps before contacting support. This guide serves as a general catch-all for common technical problems.\n\n### Common Troubleshooting Steps\n\n1.  **Check Your Internet Connection:** Ensure you have a stable internet connection. Try switching to a different network or restarting your router.\n2.  **Clear Cache and Cookies:** In your browser, clear the cache and cookies (go to settings privacy clear browsing data). This often resolves loading or display issues.\n3.  **Try a Different Browser or Device:** Switch to another browser (e.g., Chrome, Firefox, Safari) or try accessing the platform on a different device to isolate the problem.\n4.  **Update Your Browser or App (If Applicable):** Ensure your browser is up to date. If using a mobile app for access, check for updates in your app store.\n5.  **Contact Support:** If issues persist, email support at [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com) with details: describe the problem, include screenshots, your device/browser info, and steps you've tried.\n\n\u2705 Tip:\n\nAlways include screenshots and detailed descriptions when contacting support to speed up resolution.\n\n\u26a0\ufe0f Important:\n\nIf the issue is widespread, it may be a platform update\u2014check back later or monitor emails for announcements.\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a member and unlock more rewards! For support, email members@pro-skin-us.lorealistar.com. Terms: [Program Terms](/policy/terms-of-service). Privacy: [L'Or\u00e9al Privacy Policy](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/).\n"}, {"path": "how-do-i-delete-my-account", "type": "public", "title": "How Do I Delete My Account?", "content": "If you no longer wish to be part of the L'Or\u00e9alistar platform, you can request for your account to be permanently deleted. **This process is irreversible**, and once your account is removed, all associated data\u2014including your rewards history, submitted content, and stars\u2014will be deleted from both the **L'Or\u00e9alistar platform** and **Odore**.\n\n### Who manages my data?\n\nOdore acts as the **data processor**, while L'Or\u00e9al, operating the L'Or\u00e9alistar community, is the **data controller**. Your data is handled according to the privacy policies set by L'Or\u00e9al. If you request deletion, your data will be permanently erased from both the L'Or\u00e9alistar platform and Odore\u2019s systems.\n\n### \ud83d\uddd1\ufe0f How to Request Account Deletion\n\n1.  **Contact the Community Support Team:**\n    - Send an email to **support at members@pro-skin-us.lorealistar.com**.\n    - Use the email address currently associated with your account.\n2.  **Include Necessary Information:**\n    - Clearly state that you would like to delete your account permanently.\n    - Provide your **full name and registered email address** for verification.\n3.  **Processing & Timeline:**\n    - Once your request is verified, your account and associated data will be permanently deleted within a **reasonable timeframe**, typically within **30 days**.\n    - Some data may be retained for a limited period if required for **legal, security, or compliance reasons**, but it will not be used for any other purpose.\n    - You will receive a confirmation email once the deletion process is completed.\n\n\u26a0\ufe0f Important:\n\n**Deleting your account is permanent.** Once deleted, your account **cannot be recovered**, and all associated data will be erased from both **Odore** and the **L'Or\u00e9alistar platform**.\n\n### \ud83d\udd0d Need More Information?\n\nTo learn more about how your data is handled, please refer to the **Privacy Policy** at [loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/) and **Terms & Conditions** at [Program Terms](/policy/terms-of-service). These documents outline how your data is processed, stored, and deleted.\n\n\u2728 Stay Active:\n\nCheck your platform regularly for new sampling, challenges, and Events. Each activity helps you grow as a creator and unlock more rewards! For support, email [members@pro-skin-us.lorealistar.com](mailto:members@pro-skin-us.lorealistar.com).\n"}], "onboardingAddress": {"hasState": true, "countries": ["United States"], "isPhoneRequired": false}}, "theme": {"shape": {"a": "b", "borderRadius": 4}, "palette": {"text": {"primary": "#1E2E52", "secondary": "#6B7689"}, "common": {"black": "#1E2E52", "white": "#FFFFFF"}, "divider": "#E3E7EE", "primary": {"main": "#1E2E52", "light": "#3A5590"}, "secondary": {"main": "#2B4478"}, "background": {"paper": "#FFFFFF", "default": "#FFFFFF"}}, "components": {"MuiTab": {"defaultProps": {"sx": {"borderRadius": "4px"}}}, "MuiCard": {"styleOverrides": {"root": {"border": "1px solid #E3E7EE", "boxShadow": "0 2px 12px rgba(30,46,82,0.05)"}}}, "MuiTabs": {"styleOverrides": {"indicator": {"backgroundColor": "#1E2E52"}}}, "MuiPaper": {"styleOverrides": {"root": {"border": "1px solid #E3E7EE", "&:has(> .MuiBottomNavigation-root)": {"backdropFilter": "none !important", "backgroundColor": "#FFFFFF !important"}}}}, "MuiButton": {"styleOverrides": {"root": {"boxShadow": "none", "borderRadius": "4px"}}}, "OsirisActivity": {"defaultProps": {"slotProps": {"root": {"sx": {"borderLeft": "3px solid #2B4478", "borderRadius": "4px"}}, "thumbnail": {"sx": {"width": 96, "height": 96, "borderRadius": "4px"}}}}}, "OsirisChallengeV2": {"defaultProps": {"slotProps": {"root": {"sx": {"borderRadius": "4px"}}}}}, "OsirisDropDetails": {"styleOverrides": {"reward": {"borderLeft": "3px solid #2B4478", "paddingLeft": "16px"}, "accordion": {"backgroundColor": "#F7F8FA"}}}, "OsirisRewardsChip": {"styleOverrides": {"root": {"borderRadius": "4px", "& .MuiChip-label": {"fontSize": "0.875rem", "fontWeight": 500}}}}, "MuiBottomNavigation": {"styleOverrides": {"root": {"button": {"margin": "0 25px", "maxWidth": "fit-content"}, "borderTop": "1px solid #E3E7EE", "button:nth-of-type(3)": {"height": 32, "maxWidth": 40, "alignSelf": "center", "paddingTop": "0 !important", "borderColor": "#e5e7eb", "borderStyle": "solid", "borderWidth": 1, "borderRadius": "8px", "justifyContent": "center", "backgroundColor": "#f3f4f6", "&.Mui-selected::before": {"content": "none", "display": "none !important"}, ".MuiBottomNavigationAction-label": {"display": "none"}}, "@media (max-width:600px)": {"button": {"margin": "0 10px"}}}}}, "OsirisRewardDetails": {"defaultProps": {"slotProps": {"redemption": {"sx": {"background": "#F7F8FA"}}}}, "styleOverrides": {"cost": {"borderLeft": "3px solid #2B4478", "paddingLeft": "16px"}}}, "OsirisSurveyDetails": {"styleOverrides": {"reward": {"borderLeft": "3px solid #2B4478", "paddingLeft": "16px"}, "accordion": {"backgroundColor": "#F7F8FA"}}}, "OsirisMissionDetails": {"styleOverrides": {"reward": {"borderLeft": "3px solid #2B4478", "paddingLeft": "16px"}, "accordion": {"backgroundColor": "#F7F8FA"}}}, "OsirisAffiliateDetails": {"styleOverrides": {"reward": {"borderLeft": "3px solid #2B4478", "paddingLeft": "16px"}, "accordion": {"backgroundColor": "#F7F8FA"}}}, "OsirisChallengeV2Details": {"styleOverrides": {"reward": {"borderLeft": "3px solid #2B4478", "paddingLeft": "16px"}, "accordion": {"backgroundColor": "#F7F8FA"}}}, "MuiBottomNavigationAction": {"styleOverrides": {"root": {"height": "auto", "position": "relative", "alignSelf": "stretch", "paddingTop": "12px !important", "&.Mui-selected": {"color": "#1E2E52"}, "justifyContent": "flex-start", "&.Mui-selected::before": {"top": 0, "left": "50%", "width": "32px", "height": "3px", "content": "\"\"", "position": "absolute", "transform": "translateX(-50%)", "borderRadius": "0 0 3px 3px", "backgroundColor": "#1E2E52"}, "&.Mui-selected .MuiBottomNavigationAction-label": {"color": "#1E2E52", "fontWeight": 700}}}}}, "typography": {"h1": {"fontSize": "1.25rem", "fontFamily": "'LOREAL Essentielle', 'Barlow', sans-serif", "fontWeight": 700, "lineHeight": 1.375}, "h2": {"fontSize": "1.125rem", "fontFamily": "'LOREAL Essentielle', 'Barlow', sans-serif", "fontWeight": 700, "lineHeight": 1}, "h3": {"fontSize": "1rem", "fontWeight": 600}, "h4": {"fontSize": "0.875rem", "fontWeight": 700}, "h5": {"fontSize": "0.8125rem", "fontWeight": 700}, "h6": {"fontSize": "0.75rem", "fontWeight": 700, "letterSpacing": "0.08em", "textTransform": "uppercase"}, "body1": {"fontSize": "0.875rem", "fontWeight": 300}, "body2": {"fontSize": "0.75rem", "fontWeight": 300, "lineHeight": 1.625}, "button": {"fontSize": "0.875rem", "fontWeight": 600, "textTransform": "none"}, "caption": {"fontSize": "0.625rem", "fontWeight": 300, "lineHeight": 1.5}, "overline": {"fontSize": "0.625rem", "fontWeight": 700, "lineHeight": 1.2, "letterSpacing": "0.08em"}, "subtitle1": {"fontSize": "0.875rem", "fontWeight": 500}, "subtitle2": {"fontSize": "0.75rem", "fontWeight": 500}, "fontFamily": "'Barlow', 'Helvetica Neue', Arial, sans-serif"}}, "labels": {"help": "Welcome to the Lorealistar Pro Skin Help Centre. Pick a topic below, or email [members@lorealistar.odore.com](mailto:members@lorealistar.odore.com) if you can't find what you need.\\n\\n## Getting Started\\n\\n- [I Just Got Accepted into L'Or\u00e9alistar, What Do I Do Now?](/pages/i-just-got-accepted-into-lorealistar-what-do-i-do-now)\\n- [Understanding Sampling & Challenges](/pages/understanding-sampling-challenges)\\n- [How Do I Get Rewards?](/pages/how-do-i-get-rewards)\\n- [Understanding Tiers and Progression](/pages/understanding-tiers-and-progression)\\n\\n## Rewards & Stars\\n\\n**Understanding Rewards**\\n\\n- [What Types of Rewards Are Available?](/pages/what-types-of-rewards-are-available)\\n- [Why Do Some Rewards Require Stars?](/pages/why-do-some-rewards-require-stars)\\n\\n**Redeeming & Tracking Rewards**\\n\\n- [How long does it take to receive my Reward?](/pages/how-long-does-it-take-to-receive-my-reward)\\n- [Rewards and Stars System](/pages/rewards-and-stars-system)\\n- [Do I have to pay for Rewards?](/pages/do-i-have-to-pay-for-rewards)\\n\\n## Connecting Social Accounts\\n\\n**Instagram**\\n\\n- [Connecting Your Instagram Account to the L'Or\u00e9alistar Platform](/pages/connecting-your-instagram-account-to-the-lorealistar-platform)\\n- [How to Disconnect Social Accounts](/pages/how-to-disconnect-social-accounts)\\n\\n**TikTok**\\n\\n- [Connecting Your TikTok Account to the L'Or\u00e9alistar Platform](/pages/connecting-your-tiktok-account-to-the-lorealistar-platform)\\n\\n## Submitting Content\\n\\n**Submission Basics**\\n\\n- [How Do I Submit My Content?](/pages/how-do-i-submit-my-content)\\n- [Best Practices for Creating Compliant Content](/pages/best-practices-for-creating-compliant-content)\\n\\n**Submissions FAQ**\\n\\n- [Will I Be Notified If My Post Is Approved?](/pages/will-i-be-notified-if-my-post-is-approved)\\n- [What to Do If Your Content is Rejected](/pages/what-to-do-if-your-content-is-rejected)\\n- [My Post Keeps Getting Rejected Even Though I\u2019m Using the Correct Hashtags!](/pages/my-post-keeps-getting-rejected-even-though-im-using-the-correct-hashtags)\\n- [I Submitted a Post But Now I Want to Change It. What Can I Do?](/pages/i-submitted-a-post-but-now-i-want-to-change-it-what-can-i-do)\\n- [Why Is My Post in Pending Status for So Long?](/pages/why-is-my-post-in-pending-status-for-so-long)\\n- [Can I Delete My Post After Receiving My Reward?](/pages/can-i-delete-my-post-after-receiving-my-reward)\\n- [Can I Submit More Than One Post in a Challenge?](/pages/can-i-submit-more-than-one-post-in-a-challenge)\\n\\n## Community Chats\\n\\n- [Participating in Community Chats](/pages/participating-in-community-chats)\\n\\n## Managing Your Account\\n\\n**Profile & Settings**\\n\\n- [How Do I Updated My Email Address?](/pages/how-do-i-updated-my-email-address)\\n- [How to Reset Your Password](/pages/how-to-reset-your-password)\\n- [How Do I Update My Address for Rewards?](/pages/how-do-i-update-my-address-for-rewards)\\n\\n**Account & Privacy**\\n\\n- [Eligibility Requirements for L'Or\u00e9alistar](/pages/eligibility-requirements-for-lorealistar)\\n- [L'Or\u00e9alistar Privacy and Data Policy Overview](/pages/lorealistar-privacy-and-data-policy-overview)\\n- [Troubleshooting Common Platform Issues](/pages/troubleshooting-common-platform-issues)\\n- [How Do I Delete My Account?](/pages/how-do-i-delete-my-account)\\n", "home": {}, "drops": {"details": {"see_more_reward_details": "See more reward details"}, "disclaimer": "Disclaimer", "submit_checkboxes": [{"name": "objectives_completed", "label": "I added the hashtags to my post"}, {"name": "terms_and_conditions", "label": "I agree with general [Terms and Conditions](/policy/terms-of-service)"}], "details_submit_checkboxes": [{"name": "terms_and_conditions", "label": "I agree with general [Terms and Conditions](/policy/terms-of-service)"}]}, "terms": ["Herrera Friends Program Terms and Conditions \n\nThe following Herrera Friend\u2019s Community Guidelines are the terms and conditions (the \u201cProgram Terms\u201d) that apply to any Herrera Friends Community Member (defined below) who participates in the Herrera Friends Community Program (the \u201cProgram\u201d). To participate to the Program, Herra Friends Community Members will also be required to fully consent to Odore\u2019s Privacy Policy, Odore\u2019s Terms of Service and Carolina Herrera\u2019s Privacy Policy (the \u201cAdditional Terms\u201d). \nPlease review these Program Terms, which are legally binding and set forth the terms under which you may participate in the Program.\nIf you have any questions regarding the Program, you may email at comunidad@herrerafriends.com\nBy participating in the Program, you confirm your unconditional acceptance of these Program Terms and the Additional Terms.\n1.\tOverview of the Program. \nCarolina Herrera (Antonio Puig S.A., a Spanish corporation, having its principal place of business at Pla\u00e7a d\u2019Europa 46-48, 08902, L\u2019Hospitalet de Llobregat, Barcelona, Spain holder of Identification Number A08158289 and intra-European number VAT: ESA08158289 ) uses the Odore platform (\u201cOdore\u201d) to offer selected Herrera Friend\u2019s Community Member (each, \u201cMember\u201d or \u201dyou\u201d) the opportunity to earn certain benefits in exchange for creating content about Carolina Herrera or completing other identified tasks. \nThe prerequisites for taking part in the Program are as follows: you must (i) be 18 years old or more; (ii) have a public Instagram and TikTok account, (iii) have a minimum of 1,000 social media followers on at least on one (1) major social network (in particular Instagram or TikTok); (iv) be based in Brazil; and (v) not be an employee (or a member of an employee\u2019s family) of Carolina Herrera or any of its affiliates (the \u201cPrerequisites\u201d).\nWe reserve the right to verify at any time you meet the Prerequisites and to terminate immediately and without prior notice, simply by sending an e-mail, your Program membership if at any time we determine that you do not meet the Prerequisite. \nWe also reserve the right to amend the Prerequisites at any time in our sole discretion it being specified we will give you reasonable notice so that you have enough time to comply, if applicable.\nYou may be invited to participate in our Program, or you can apply at your own discretion. If you are invited to participate, you will need to sign-up and create an account on Odore. \nThe Program is limited to individuals only and is limited to one (1) Odore account per individual. You may not sub-license, transfer, sell or assign your membership in the Program to any third party. \nParticipation in the Program, or completing any given task, is entirely voluntary. \nNotwithstanding compliance with the Prerequisites, selection for the Program is entirely within the discretion of Carolina Herrera.\nOnce accepted into the Program, you may participate in the activities available on the platform. These activities may include, among others: (i) Missions: tasks whose reward consists exclusively of the points indicated on the platform, which allow you to progress in the Program and access benefits associated with each level, without such points being redeemable for products or other rewards; (ii) Campaigns: tasks associated with specific products, subject to a pre-selection process by Carolina Herrera, where selected Members will receive the corresponding product and commit to publishing the content specified in the brief associated with that task; and (iii) Affiliate Program: Carolina Herrera may offer certain Members a personalized affiliate code which, when used by third parties in purchases made through Carolina Herrera\u2019s direct-to-consumer (DTC) sales channels, may generate a commission for the Member according to the particular conditions communicated in each case.\nCarolina Herrera reserves the right to introduce, modify or eliminate types of activities, as well as to establish the specific conditions applicable to each of them, which will be communicated through the platform. Participation in Campaigns does not guarantee the receipt of the product, with the final selection being at Carolina Herrera\u2019s discretion based on availability criteria, suitability of the Member\u2019s profile and other factors that Carolina Herrera considers relevant.\nMembers must use the relevant hashtags informed by Carolina Herrera in each Mission in all Herrera Friends Missions and must ensure compliance with best practices and any other guidelines or regulations that apply to each of them (in particular in relation to advertising rules, use of hashtags, etc.) in the language of the country.\nMembers can access account information on the Program Odore\u2019s platform. This page will include details about your membership, which may include the tasks; your current activity; seasonal promotions and offers; how to redeem rewards. You represent and warrant that all information provided to become a Member and the password you create as a Member (the \u201cMember Information\u201d) is accurate and up-to-date. \nCarolina Herrera will not be responsible if it attempts to provide notice to you of changes to the Program, or other information concerning the Program, but you do not receive it because of inaccuracies in your Member Information.\n2.\tGeneral\nRelationship of Parties. Nothing in these Program Terms shall create an employment relationship between Antonio Puig S.A. nor any of its affiliates and you. Member shall not be entitled to any Carolina Herrera\u2019s employee benefits of any nature. Member is not an agent or representative of Carolina Herrera, and a Member has no authority to speak or act Carolina Herrera in any manner except as expressly authorized by this Program Terms.  It is clearly understood that the Member will create content and perform tasks as an independent party, using their own resources and materials.\nCommunications. We may communicate with you regarding the Program via the dashboard of Odore and/or electronic communication. We are not responsible for communications lost due to change of address or other contact information.\nTermination. Carolina Herrera may immediately terminate the Program or terminate or suspend your membership and your access to the Program, at any time by sending you an email, for the following reasons:\n-\tYou fail to post at least once on your social media channel within sixty (60) days after receiving your Herrera Friend\u2019s Community product.\n-\tYou do not meet the Prerequisites.\n-\tYour account is inactive for a period of three (3) months or longer.\n-\tYou sell, transfer, license or assign your rewards, account, submissions, reward credits, loyalty points or any account rights (or attempt to do any of the same) to anyone other than yourself. \n-\tYou fail to meet the Program expectations, which may include but is not limited to:\no\tposting or submitting Content that is of low quality.\no\tposting or submitting Content that doesn\u2019t adhere to these Program Terms.\no\tposting or submitting Content that doesn\u2019t meet the terms outlined by Carolina Herrera.\no\tposting or submitting Content that does not comply with the corresponding publicity or advertising regulations or any applicable laws. \nWithout prejudice to the foregoing, Carolina Herrera may terminate the Program or terminate or suspend your membership and your access to the Program, for any reason and by sending you a simple e-mail, subject to giving you reasonable notice.\nIf your use of the Program is suspended or terminated, any information that you have stored will no longer be available to you. Carolina Herrera may also terminate or change any incentive programs associated with the Program at any time, in its sole discretion, subject to reasonable notice. Acceptance into the Program does not guarantee the Member any specific number of program activity invitations, test products or incentives. If you violate any of these Program Terms or any other terms associated with the Program (including the Additional Terms) or any specific task, Carolina Herrera will be entitled to immediately terminate your Program membership by simply sending you an email and may seek any other legal remedies resulting from your actions. Upon such termination, Members will have any outstanding incentives paid in accordance with the timeline described in these Program Terms.\nContent Restrictions. You agree that all writings, profile information, photographs, material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication or other materials (\u201cContent\u201d) that you submit in connection with the Program will not publicize any political slogans or homophobic language and more generally discriminatory content, incitement to adopt behavior detrimental to the environment protection, content causing physical, mental or moral harm to minors, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others\u2019 rights (including intellectual property rights).\nThe use of artificial intelligence (AI) tools\u2014including but not limited to automatic generators of text, images, audio, or video\u2014for the creation, editing, or modification of any Content is prohibited. All Content must be original and personally created, without the assistance of automated AI systems. \nContent Intellectual Property License. In exchange for the opportunity to submit Content as a Carolina Herrera\u2019s Member, you grant, without further notice, compensation, consideration, consent, or approval, a perpetual (i.e., for the legal term of protection of the intellectual property rights concerned), worldwide, sublicensable, transferable, irrevocable, royalty- free license and right, but not the obligation, to use, edit, alter, copy, reproduce, disclose, display, publish, market, prepare derivative works from, perform, transmit, distribute, exhibit, broadcast, or otherwise exploit or develop the Content (including the Member's image rights, if the Member appears in the Content), in whole or in part, and in any manner or use in media now known or devised in the future, for any or all commercial or non-commercial purposes (\u201dContent License\u201d) to Carolina Herrera\u2019s and its designees, representatives, successors, assigns, licensees, sublicensees, employees, third- party brand partners, and any person, corporation or entity acting under its permission or with its authority, or for whom it might be acting, including anyone distributing or disseminating communications by or regarding Carolina Herrera or Antonio Puig S.A.  \nYou accept that any intellectual property rights, including products, marketing campaigns, copy, photographs or other materials used or created in connection with the Program remain the property of Antonio Puig S.A.\nPhotograph Representations and Warranties. You affirm, represent and warrant that (i) any Content you submit as part of the Program is original; (ii) you own all right, title and interest to the Content and have the sole and exclusive right to assign or have the permission to grant all of the rights therein to Carolina Herrera as set forth in these Program Terms (including Additional Terms if applicable); (iii) Carolina Herrera\u2019s use of the Content, in whole or in part, will not infringe upon or misappropriate the rights of any third party including, without limitation, any intellectual property or privacy rights; (iv) your uploaded photographs are (a) owned by you or you have obtained written permission from the photographer; and (b) your uploaded photographs are either you or you have obtained written permission from any other identifiable person named, photographed or otherwise depicted in the Content, to allow Carolina Herrera or any of its designees, representatives, successors, assigns, licensees, sublicensees, employees, third- party brand partners to utilize the Content, including photographs, in the manner contemplated by the Program Terms (including Additional Terms if applicable) and Content without any notice, compensation, consideration, consent, or approval.\nIndemnity. The Member agrees to indemnify, defend, and hold harmless Carolina Herrera, Antonio Puig S.A., and their respective affiliates, officers, directors, employees, agents, licensees, sublicensees, successors, and assigns (collectively, the \"Indemnified Parties\") from and against any and all claims, demands, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:\n\u2022\tany third-party claims asserting infringement or violation of intellectual property rights, image rights, or other proprietary rights related to the Content;\n\u2022\tany claims arising from the use, display, or exploitation of the Content by Carolina Herrera or its designees;\n\u2022\tany breach of warranties or representations made by the Member regarding the Content or related rights; \n\u2022\tAny claims arising from employee reclassification, compensation, social security contributions, tax and whatsoever and\n\u2022\tany other claims resulting from the Member\u2019s submission of Content or from any actions taken by Carolina Herrera or its designees in connection with the Content as permitted by this agreement.\nThe Member shall cooperate fully with the Indemnified Parties in the defense of any claim.\nConfidentiality. Carolina Herrera has a special relationship with its Members, and we rely on this trusted relationship, and you agree to maintain the confidentiality of information you receive as a Member. As a Member, you acknowledge that you may be given access to and obtain knowledge of Confidential Information (as defined below). \n\u201cConfidential Information\u2019 means any non-public information or knowledge communicated at any time, orally, in writing or by inspections, relating directly or indirectly to the business or affairs of Carolina Herrera, and in addition with respect to trade secrets, is any information meeting the criteria of a trade secret under applicable law. \nYou agree that you will not publicly post or otherwise disclose any Confidential Information you receive through your participation in the Program (except as expressly permitted herein) during your Program\u2019s membership and for a period of five (5) years from the date of its termination for any reason whatsoever.\nLimitation of Liability. To the extent permitted by applicable law, in no event shall Carolina Herrera be liable for any damages of any kind arising out of or in connection with your participation in the Program, including damages arising out of changes to or termination of the Program. \nCarolina Herrera shall not be liable to you or any third party for any indirect, incidental, or consequential damages (including but not limited to lost profits or business opportunities), regardless of the legal theory, regardless of whether such damages were foreseeable, and regardless of whether Carolina Herrera was advised of the possibility of such damages. These limitations of liability shall survive the termination of these Program Terms. \nFor purposes of this limitation of liability provision, Carolina Herrera includes not only Carolina Herrera but also its affiliates, predecessors, successors and assigns and each of their respective officers, directors, shareholders, associates, agents, licensors and suppliers. \nData Protection: The processing of your personal data in connection with the Program is governed by the Brazilian General Data Protection Law (Lei Geral de Prote\u00e7\u00e3o de Dados \u2013 LGPD, Law No. 13,709/2018) and Carolina Herrera\u2019s Privacy Policy. To be part of the Program you consent to Carolina Herrera\u2019s Privacy Policy. When you enroll in the Program and provide us with your email address, you will be enrolled to receive marketing emails from Carolina Herrera. You may unsubscribe from marketing emails at any time by clicking on the link found at the bottom of our marketing emails.\nEven if you unsubscribe from Carolina Herrera\u2019s marketing emails, you will continue to receive relationship/operational emails related to the Program.\nThe Program is run through Odore, a third partner of Carolina Herrera. To access Odore, you will have to review and consent to Odore's Privacy Policy. Any personal data provided to Odore will be governed by that Privacy Policy in compliance with LGPD requirements. You have the right to access, correct, delete, or port your personal data, and to withdraw consent at any time, by contacting us at comunidad@carolinaherrera.com.\nGoverning Law. Any dispute under these Program Terms shall be exclusively governed by and construed in accordance with the laws of the Federative Republic of Brazil.\nThe parties agree to submit to the exclusive jurisdiction of the courts of S\u00e3o Paulo, Brazil.\nAny additional mandatory places of jurisdiction for participants, according to the applicable law of their respective country of origin, remain unaffected.\nContact. If you have any questions regarding the Program, your Member status, or incentives, you may email us at comunidad@herrerafriends.com"], "signIn": {"welcome": []}, "signUp": {"welcome": []}, "privacy": ["### L'Orealistar US Pro Skin ", "", "[ https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/](https://www.loreal.com/en/usa/pages/group/privacy-policy-b-to-b-usa/)"], "rewards": {"details": {"source": "Source"}}, "missions": {"disclaimer": "Disclaimer", "submit_checkboxes": [{"name": "objectives_completed", "label": "I\u2019ve completed the mission as per the instructions, and my post meets all of the requirements"}, {"name": "terms_and_conditions", "label": "I agree with general [Terms and Conditions](/policy/terms-of-service)"}]}, "brandName": "Herrera Brasil", "pageTitle": "Lorealistar Pro Skin Application", "signInNew": {}, "activities": {}, "affiliates": {}, "challenges": {"submit_checkboxes": [{"name": "objectives_completed", "label": "I\u2019ve completed the challenge as per the instructions"}, {"name": "terms_and_conditions", "label": "I agree with general [Terms and Conditions](https://app.odore.com/policy/terms-of-service)"}]}, "onboarding": {"rejected_application": {"body": "While we\u2019re unable to move forward at this time, we truly appreciate your interest and support. Stay tuned for future opportunities!", "title": "Thanks for applying to the ambassador program!"}, "submitted_application": {"body": "Vamos analis\u00e1-la e entraremos em contacto por e-mail assim que tivermos uma atualiza\u00e7\u00e3o.", "title": "Obrigado por enviar a sua inscri\u00e7\u00e3o!"}, "processing_application": {"body": "Vamos analis\u00e1-la e entraremos em contacto por e-mail assim que tivermos uma atualiza\u00e7\u00e3o.", "title": "Obrigado por enviar a sua inscri\u00e7\u00e3o!"}, "onboardingPageDisclaimers": {}, "final_terms_and_conditions": [{"name": "terms_and_conditions", "label": "I agree to the [Terms & Conditions](/policy/terms-of-service) and [Privacy Policy](/policy/privacy-policy)."}]}, "profileNew": {}, "rewardsNew": {}, "yourProfile": {"termsOfService": "Terms of Service", "additionalLinksAfter": [], "additionalLinksBefore": []}, "zipCodeName": "ZIP", "referralsNew": {}, "challengesNew": {}, "notifications": {}, "onboardingNew": {}, "forgotPassword": {}, "brandGuidelines": "", "userPreferences": {}, "submissionStatuses": {}, "brandGuidelinesTitle": "", "verification_success": ["E-mail verificado com sucesso"], "brandGuidelinesPageTitle": ""}, "plugins": [{"name": "osiris-plugin-healthcare-professional", "config": {"disqualifyingAnswers": [{"answer_id": 4901, "question_id": 1376}], "professionQuestionId": 1378, "professionalQuestion": {"question_id": 1377, "no_answer_id": 4904, "yes_answer_id": 4903}, "showIneligibleMessage": false, "otherProfessionQuestionId": 1379}}], "services": {"languages": {"list": [{"key": "en-US", "label": "English", "flagKey": "US", "rtlEnabled": false}], "tenantId": "3c33bea1-a435-48c3-8b8c-955ac9f23a7d", "projectId": "07cb8c97-ad33-40a2-97bf-ab048209ace0"}}, "landing_pages": [{"color": null, "content": "", "textColor": null, "backgrounds": []}], "plugins_backup": []}}